Delivery & Service Options
Delivery is by parcel courier, or collection, unless you are in the areas detailed below ( Hampshire, West Sussex or the Isle of Wight).
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TNT Courier Delivery
Hexagonal and Oval Pools are £68.00 return carriage UK mainland via courier. The boxes are over 40 kilos hence cost. Collection available free of charge, arrangements need to be made in advance. Set-up service see below.
IOW only, collection from Ryde free of charge, personal delivery and collection £20 each way. Please call us to book in advance and arrange a convienient time. For our special IOW Set-up service please see below, this also needs to be arranged in advance.
If you live on any other offshore UK Islands carraige is £30 extra and will take an extra working day.
The following applies to Mainland deliveries by couriers only
If you would like to pay extra for AM delivery (normally before 1PM) this is an addition £10. Saturday delivery is £15 extra, bewteen 8am and 1pm. Again although mostly reliable these ares not a guaranteed service.
*The couriers we use are a one man service delivery company. They do use sack trucks and should not therefore roll or handle your pool personally. We ask you to sign for your pool box as "damaged" despite it condition. This is an agreement we have with TNT, as we do not expact pregnant ladies to open and check the contents while the courier waits. Should anything actually be damaged, we are also able to then make a claim. If you just sign the delivery note we cannot. Most delivery drivers will get the pool box into your front door for you. However we are not able to insist they do as they are not insured to do so. We recommend that you ask someone to wait with you ( or a neighbour perhaps be on hand ) to move your pool indoors if necessary. It is a large heavy box (approx 40+kg). Two man delivery companies cost at least twice as much as our current courier, and we have found that most customers prefer a lower delivery rate.
The pool and any accessories you order come in a very large box, you will need to store this box and the packing materials for the return shipping in a safe dry place. Box size approx: 102cm long, 85cm wide and 45cm deep.
The couriers are approximately 99% successful for deliveries and collections. Sometimes delivery for a variety of reasons ( such as breakdowns, driver shortages, or unusal amounts of deliveries ) this is not possible on the date we specify. These will normally be delivered the following working day but please understand that as we still have to pay the couriers, we are not able to refund delivery charges due to late delivery/collection. This situation is however, rare If you anticipate a problem with your delivery, eg you live in a dead end road or a flat, please let us know so we may help as much as possible. Couriers will often not deliver beyond the first floor so you may need to arrange for help with this once delivered.
We will of course speak to the couriers on your behalf should they be late and try to get your pool to you as soon as possible. It is the one link in our chain that we have no control over and we find it extremely frustrating ourselves when deliveries are late. Therefore we would appreciate your patience if we need to help you in this situation. Thank you.
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For those of you who may wish to have a Waterbirth Advisor (Samantha Jayne) come and set-up your pool in your home.
Please note: these services are currently only available in the following areas,
Hampshire / West Sussex / Isle of Wight - Please check back regularly to see if your area is covered or email us to ask, we may come out just for you!
If you do want to choose this option please choose it from the optional delivery menu at the time of booking.
East to west - Southampton through to Brighton,
North to South - Storrington down to Bognor Regis South Coast.
Isle of Wight area.
Cost:
£115 for set-up of Oval or Hexagonal Pools
Heated Pools set-up £145
If you choose this method of delivery we will do the following:
1. Try to delivery and collect, at a time that suits you including weekends and evenings, when Mum, Dad and any other birthing partners are available to be there, if you'd like. We will do our utmost to fit in with your plans wherever possible, we are quite flexible. Answer any questions while we are there and offer 24 hour telephone support after we leave.
2. Take away all packaging so you don't have to store it.
3. Run through all the equipment with you.
4. Set up your pool and dismantle after the birth when we come to collect it. **
5. Offer you advice on how to use your pool, TENS, mat etc whatever you have ordered and take you though some of best positions for labour and birth. This applies to any equipment we hire including Birthing Pools and Birthing Stools
6. Take away all used disposable items such as hoses, liners etc.
7. Serve you with a smile - something we can't guarantee with couriers!
(A cup of tea though is always gratefully recieved).
** Please note you will need to fill the pool yourself after set-up when labour starts in our non-heated pools (hex and oval), Our heated luxury pools we will start to fill when we leave to ensure all the connections are watertight. Filling hoses are10-15metres. If you require a longer hose we can supply this at extra cost. Emptying hoses are 10m, we cannot extend these.
You will need to have the pool empty and ready for us to dismantle after the birth, on collection (applies to oval, hex pools only, not heated pools).
IOW - we do have a branch on the Isle of Wight, so you can collect from us there if you wish. See below for full details.
Heated luxury Pools, delivered in two boxes, are £78.00 return carraige UK mainland.
We use a next working day service (currently 99% successful), although delivery on your chosen day is never guaranteed*
Deliveries by couerier are from Monday to Friday, normally between 8am and 6pm
However you should allow to be in all day, or until your order arrives.
